Your Privacy

Here we explain what personal information London Casino keeps, the reasons for keeping it and the steps we take to protect it. Your data remains under your control, and the sections that follow explain how.

Collecting your details

Identity details: your legal name in full, date of birth and residential address.
Contact details: your email address.
Verification documents, such as photo identification and a document confirming your address.
Payment details and transaction history.
Play records: bets, wins, sessions and the limits you set.
Technical data: location checks, browser and device information, and your IP address.
The emails you send our support team.

Using your rights

Access: request the full set of data we keep about you.
Correction: have any inaccurate or outdated details put right.
Deletion: ask us to delete information we no longer have to keep.
Objection: object to uses based on our interests, including marketing.

Requests can be sent to mail@casinolondon.app. Before acting on one, we verify your identity, and certain records have to be kept for legal reasons even after you ask for deletion.

Sharing with partners

Payment providers, to move your deposits and withdrawals.
Verification services, to confirm identity, age and location.
Service providers that host the site, run games and send our emails.
Authorities, where Canadian law requires it.

Each partner gets only what its job needs and must keep it safe. We never sell your data.

Protecting minors

Only adults 19 and over can hold a London Casino account. Under that age, no signup. If we learn a minor is behind an account, it gets closed, and we wipe all data except what legal rules make us retain. Our Age Policy has the full picture.

Choosing your marketing

Marketing emails land in your inbox only after you opt in.
Changed your mind? Flip promo emails off from your account settings whenever it suits you. Each promo email also comes with its own unsubscribe link.
Messages about your account, your payments and security continue regardless, since they are needed to run the account.
Paused or self-excluded accounts get zero promotions.

Sending data abroad

A few partners hold or handle data outside Canada. Where that happens, contracts and safeguards keep protection at the standard Canadian law sets. Under their own laws, authorities abroad may gain access to data held in those countries.

Keeping records

Your details remain on record while the account stays open, then for the period that Canadian identity and anti-money laundering rules demand. When that period is over, we wipe the data or make it anonymous so it can never point back to you.

Securing your data

Encrypted connections across the site.
Access to the data is limited to employees who need it for their duties.
Regular checks of our systems.

Your part matters too: never share your password, and sign off when you are done on a device others use.

Changing this page

When our practices change, we update this page and give it a new effective date. Significant changes are also announced to you by email.

Explaining why we use it

To open and run your account.
To verify your identity, confirm you are old enough to play, and pin down your location.
To process deposits and payouts.
To spot fraud, money laundering and signs of harmful play.
To answer your support emails.
To send offers you opted into.
To make the site better and correct faults.

Setting cookies

Cookies are used on this site. Our Cookie Notice lists every type and explains how you can turn off those that are optional.

Relying on legal grounds

Contract: data needed to run your account and games.
Legal duty: data we must hold under Canadian requirements covering age, identity checks and anti-money laundering.
Legitimate interests: security, fraud prevention and service improvements.
Consent: optional cookies and marketing, both of which you may withdraw.

Contacting us

Privacy questions or requests? Write to mail@casinolondon.app and our team replies by email.