Help Centre

Play should stay fun, so you set the limits. Manage them in your account, take a break when you need one, or contact GameSense, the Responsible Gambling Council, Gambling Therapy, GamTalk, Gamban or GamBlock for outside help.

How do I close my account?

Send a request to close your account to mail@casinolondon.app, or pick self-exclusion in your account settings.

Who runs the live dealer games?

Our live dealer games come from BetGames and Playtech Live.

Does London Casino work on a phone?

Yes. The site runs in any mobile browser with HTML5, and there's an iOS casino app too, plus an Android version on Google Play.

How quickly do withdrawals arrive?

With most methods, expect your money in one to four hours. Bank wire can take up to 12 hours, and the smallest cashout is C$10.

Which currency does my account use?

Canadian dollars (CAD). Deposits, bets and withdrawals all run in CAD.

What keeps my account safe?

We finish KYC on your identity and verify your location, and only then does your first deposit clear. Guard your password, and if anything seems off, email us straight away.

Which ID papers must I send, and when?

We run KYC checks before your first deposit, so expect to confirm your identity then. If we need anything more, we'll ask you by email.

Can I set deposit or play-time limits?

Your account settings let you cap your stakes, wagers and deposits and switch on time reminders. Lowering a limit works at once; raising one takes 24 hours to apply.

How does London Rewards work?

Every bet earns points, no cap, and those points push you up your own level map. Climb to unlock cash, free spins and spins on the prize wheel, and the top Black tier is invite-only.